Reprinted Pick Tickets/Packing Lists

To help users quickly recognize a reprinted Pick Ticket/Packing List, we added a new image at the top of the document to help identify reprints. 

In addition to the word “***REPRINT***” on the top line of the document, you will also see a new RePrint image near the top as well:

 

 

Remember, if a Pick Ticket/Packing List is reprinted, the first thing that should happen after it is printed is to find the previously printed Pick Ticket/Packing List and destroy it.  This task will generally fall on our CSR’s or warehouse workers so please make certain they understand why this is so important.  Failing to do this can result in duplicate orders being shipped to the customer and inventory inaccuracies. 

 

Also, if you are posting the order shipped in Shipping Feedback (OEES) and get a message “ Unship the Order” or “Cannot Process, Invalid Stage”, then you should stop and investigate whether a duplicate copy of this order has already been shipped and processed.

 

Taking these extra steps will insure that we ship the proper products to the customer and keep our inventory correct.

 

If you have any questions, please let me know.

 

Thanks,

Mark

Terdering Issue

The CSD upgrade Saturday caused a problem with the Tendering process.  We fixed the problem but you will need to log off and back on to get it to work today (Monday).  It will work as usual after Monday.

CSD Back Online

Infor has finished the maintenance and CSD is back online.

Thanks,
Mark

CSD Offline for Maintenance

Hi –

Infor CloudSuite Distribution will be offline starting at 8:00am eastern this morning until around noon eastern Sunday June 9^th to move our database to a newer, faster set of servers. 

We will send you an email when maintenance is complete and it is back online.

Thanks,

Mark

It's 4:00, do you know where your report is??

If you are a branch or store manager, make sure you are getting your 4:00 report daily. This report shows details about all shipped orders that are invoicing later for your branch and gives you a last chance to make sure everything is correct before invoicing. This can save writing credits and having headaches.

If you are not receiving these reports or have never heard about them, send an email to ithelp@headwaterco.com and we can help you get one setup.